About Operate Better
We help small UK service businesses find the gaps slowing customers and teams down, then build practical ways of working that last.
Founded by Bianca Schwartz and Sam Turner
Operate Better brings together Bianca's experience in customer success, operations, strategy and AI enablement with Sam's experience in technical systems and practical implementation.
Together, we understand both sides of operational improvement: how work should move through a business and what is needed to make that way of working reliable in practice.
Bianca brings experience leading customer success and operational teams, improving customer journeys and turning operational friction into clearer processes, ownership and measurable action.
She focuses on identifying where enquiries, customer information, decisions and responsibilities become stuck, then redesigning the way work moves across the business.
Customer journeys · Operations · Process and ownership · AI enablement
Sam brings the technical experience needed to translate operational requirements into reliable, practical systems.
He focuses on how tools and technical foundations work together, helping ensure that improved processes are supported by systems the team can use consistently.
Technical systems · Implementation · System reliability · Practical problem-solving